Subject: English Language Test - Anjali Pal
From: Anjali Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 05:09:05 -0400

| | Foreign Language Screening Test

Name | Anjali Pal    /  (+91) 7428435054    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,
Greetings!!!

We are writing about your last order with us, you've ordered a Hand bag from babyshop.com 14 days back, product was shipped same day by us but somehow courier service man could not reach you out due to your address was wrong which was provided by you at the time of ordered, as per the courier service statement.

Request you to kindly provide us your correct address where order has to be delivered, for faster delivery.

Thanks & Regards
Customer Support Executive
Anjali Pal

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

We apologise for the inconvenience caused. Your request has be added with us ticket no. ********,  concern person will attend this shortly.

Sir we have both the option whether you want to replace it or you want to return it, kindly let us know.

Thanks & Regards
Custom Support Executive
Anjali Pal

| |