Subject: English Language Test - Kritika Kriti
From: Kritika Kriti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 04:53:34 -0400

| | Foreign Language Screening Test

Name | Kritika Kriti    /  (01274) 7404755148    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi this e mail is from baby shop.com . We are very sorry for the inconvinience which are facing . But give us a secind chance to work on it , i assure u that u won't face this kind on inconvinience in future . May be address you had entered is incorrect please send a proper address by mail we will proceed our services as good as we can.
Thanks
Bbyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
We are very sorry that u have inconvinience .firstly you have to know that our replacemnt policy in between 7 days return and replacement but as you are our regular customer i will assign a technician to cross check the product. If it is damaged or scratched our technician will assign a replacement. After 6-7 days you will get a new product
Thanks
Homebox team.

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