Subject: English Language Test - Shristy KUMARI
From: Shristy KUMARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 04:45:30 -0400

| | Foreign Language Screening Test

Name | Shristy KUMARI    /  (248001) 6396430411    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir
I am writing this email regarding to your order. Actually you have given wrong address. Kindly verify your address so that we could deliver it on the same.
Sorry for the inconvenience you have faced.

Thanks and regards
Shristy Kumari

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello
Sorry for the inconvenience you have faced during your order. we tried your best to return or replacement of your order.

Thanks and regards
Shristy Kumari

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