Subject: English Language Test - Sampanna Chatterjee
From: Sampanna Chatterjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 04:27:41 -0400

| | Foreign Language Screening Test

Name | Sampanna Chatterjee    /  (+91) 7980166363    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Thank you for contacting BabyShop.

We aplogise for the delay in your order delivery. As per our courier company, they are not able to deliver your order to your home address as they are saying that it's incorrect.

We request you to kindly confirm your address once by replying to this email so that the same can be forwarded to the courier team who will then retry to deliver your order.

Thanks & Regards,
Sampanna Chatterjee

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Thank you for contacting BabyShop.

As per your email we have reviewed your request and would like to let you know that for furniture's the return window/period allowed is within 7 days from the date of purchase hence we cannot take back or refund your order as it has already passed the due date of return as per our policy.

We request you to go through the Return & Refund policies as shown in our website and accordingly place your next order with us.

Thanks & Regards,
Sampanna Chatterjee

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