Subject: English Language Test - Hannan Mazhar
From: Hannan Mazhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 04:03:50 -0400

| | Foreign Language Screening Test

Name | Hannan Mazhar    /  (91) 8448437404    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

This is regarding your order placed on 3/11 with order id 123456. Our courier company is striving to reach out to the address of records and not getting any response. Please update your valid address.
For any doubts kindly reach out to us on 1800xxxx

Thanks and regards
Hannah mazhar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customers,

We are sorry for the inconvenience caused by us and the ticket has been raised for order no22344. Kindly send us two pictures of the cabinet, so that we can proceed further to replace your item.

Thank you

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