Subject: FW: English Language Test - Alice .
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 4 May 2021 07:59:19 +0000

Please check, looks fine

From: "Alice ." <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 4 May 2021 at 12:48 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Alice .

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Alice .    /  (201301) 9958882845    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi Customer,

Thank You for reaching out to us.

As I can see your order (#order No.)for a hand bag has been dispatched.
You may track your order on XXX.LINK.COM

Please note that sometimes orders do take 21 business days to deliver at the respective destination. I would suggest you please wait till the stipulated time.

In the meantime should you have further query, feel free to get back to us.

With Warm Regards
Alice
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Customer Name,

Thank you for reaching out to us.

We do apologize for the inconvenience caused right after installment. Your query has been escalated and our expert team will get back to you within 24 business hours.

In the meantime should you have further query, feel free to get back to us.

With Warm Regards
Alice