Subject: English Language Test - Pritam Verma
From: Pritam Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 03:53:48 -0400

| | Foreign Language Screening Test

Name | Pritam Verma    /  (803101) 9679664349    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Abdul
you ordered a handbag from our online store 14 days back.
The order was shipped by us, and handed over to courier company same day when the order was placed .
The courier tried to deliver the order to the customer,but the customer address as per the courier was wrong because i think your address is given wrong please check your address first then after some days i will return your order at your right place .
Thanks.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
Sorry for that first of all , you purchased a TV Cabinet ,and my team installed it this morning in your house.After my team left notice that the cabinet has too many scratches on it.
you want the unit to be returned and with a new unit .
I extremely sorry for that i will gave you best TV cabinet company compared to before please give me some time after somedays it will deliver in your address . Please co-perate with us ,i will never give any chance after this.
Thanks for it Abdul

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