Subject: English Language Test - shweta jha
From: shweta jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 02:23:59 -0400

| | Foreign Language Screening Test

Name | shweta jha    /  (91) 8851169490    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | sorry for the inconvenience caused to you. I can totally understand your concern but need not to worry i will surely help you regarding the same. As per the system update the courier tried to deliver the order to you, but your address as per the courier was wrong.so unable to deliver the order. So i request you to check the address once again and tried to place order with new address. we will make sure that your order delivered on time
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | sorry for the inconvenience caused to you. I can totally understand your concern but need not to worry I will surely help you. As you have said that after the team left you notice that the cabinet has too many scratches on it. So i am forwarding your replacement request on your behalf. But first of all uninstallation will happen by the service engineer. So please wait till 8th may

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