Subject: English Language Test - Mohit Chaudhary
From: Mohit Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 May 2021 02:19:36 -0400

| | Foreign Language Screening Test

Name | Mohit Chaudhary    /  (77018) 68488    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning sir/ma'am
Sorry for facing troubling
As i seen the address provided by you is complicated or may be wrong because our courier agent gone to the address which is given by you for shipped courier and one lady mrs geeta come out and decline to take courier by saying we didn't book any courier.
you can change address at our portal or send me yGooour correct addres i will update it on your profie.

Thanks
Mohit chaudhary

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning abdul

Sorry you got defect product

As you know during order traveling it might be possible the order get some scratch dont be panic

I registered your replaced complaint our replaced team contact you as soon as possible

Thank you for contact Home box
Mohit chaudhary

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