Subject: Trainer Candidate - Sangeeta Narwal Sangeeta
From: Sangeeta Narwal Sangeeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 May 2021 15:01:48 -0400

| | Tech Support Test

Name | Sangeeta Narwal Sangeeta
E-mail | [email-masked]
Phone Number | (+91) 9810235389
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GURGAON

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N.A | N.A | N.A | N.A
Previous Employer 1 | Super India Global Logistics | Junior Data Analyst | 21.07.2020 | 34000
Previous Employer 2 | N.A | N.A | N.A | N.A

If Selected, how much time do you need to join? | Immediately Available
Please briefly describe your work experience specifically in training? | .
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation for a team manager arises when the team members fail to understand what the leader wants to convey or misinterpret the instructions.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when the customer is satisfied with the solution provided and the issue is resolved without much hassle where as a great customer service is achieved when the customer is at his maximum utility level.
What according to you makes you a good candidate for this position? | I'm an empathetic person and good at solution providing.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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