Subject: Trainer Candidate - Aditee Jain
From: Aditee Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 May 2021 10:35:03 -0400

| | Tech Support Test

Name | Aditee Jain
E-mail | [email-masked]
Phone Number | (0) 9685999472
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhopal

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | TATA ClassEdge | Academic Manager | Jan 2020 | 33000
Previous Employer 2 | Teleperformance | CES(Customer Experience Specialist) also called Soft Skills Trainer | June 2018 | 20000

If Selected, how much time do you need to join? | 15 Days

Please briefly describe your work experience specifically in training?

I have more than 6 years of rich experience in Training & Development. I excel at Voice and Accent, Communication Skills and other Soft Skills. As an Academic Officer in TATA CE, I trained teachers and Principals.

Thank You for contacting me.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I would like to share my experience, when I was working with TATA ClassEdge, I had 11 school coordinators placed in different schools with different location, hence it was difficult to call them at one place for all the time to check their activities and work. So, to check and monitor their work/activities I created a daily activity sheet and shared with them and ask them to fill the same with your respective work. Since, school coordinator did not have any facility to show their work of the day. Hence, I found that as a gap and an oppourtunity. I frequently visited the schools and checked the usage activities of the product in the classroom. I used to conduct internal training to make them up-to-date of the product and feature. I also arranged out of office get-togethers to make them feel comfortable.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

We provide great customer service when we actually listen to the issue clearly and  understand the issue of customer and then try to resolve the issue with patience, kindness, empathy/sympathy. We provide great customer service when we make our own efforts to relsolve the person's issue.

What according to you makes you a good candidate for this position? | I believe, a person with good communication skills, managerial skills and interpersonal skills. A candidate who can manage and take responsibilities of his/her own actions and lead the group towards possibilties and oppurtunities should be the right choice.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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