Subject: Trainer Candidate - Harshit Joshi
From: Harshit Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 May 2021 04:59:04 -0400

| | Tech Support Test

Name | Harshit Joshi
E-mail | [email-masked]
Phone Number | (+91) 8077548697
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA |
Previous Employer 1 | Class 21A technologies pvt ltd | QUALITY ANALYST | March 2021 | 28000
Previous Employer 2 | Allsec technologies ltd | Quality analyst | September 2020 | 21000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | I was a innovative quality analyst for last 2.5 years managing all the task related quality i.e auditing call to feedback to conduct a training session to conducting the call calibration session.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When i was selected as a Quality analyst in allsec technologies ltd for the 1st month of my role at the position some of the associate didn't take my feedback properly. They are behaving like he is a newcomer and we are very senior working in the organisation since years how can he advised us regarding our call or mistake. To solve this situation firstly i understand the situation then i talk to my team members.  All the team members understood expect a few. Then i took a hard action and mail their supervisor.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Providing excellent customer service means going the extra mile in making sure a customer is happy and satisfied with a company's products or services. It also involves providing service to a customer in a timely, pleasant manner.
Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.

What according to you makes you a good candidate for this position?

1st:- experience
2nd:-smart plus hard working
3rd:- motivational
4rt:- complete assigned task on time.
5th:- time management

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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