Subject: Trainer Candidate - Ayushi Singhal
From: Ayushi Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 May 2021 04:54:08 -0400

| | Tech Support Test

Name | Ayushi Singhal
E-mail | [email-masked]
Phone Number | (91) 8860747369
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mattsen kumar | Quality Consultant | Currently working | 27000
Previous Employer 1 | Gamma hub | Customer support | 01/12/2019 | 13000
Previous Employer 2 | Na | Na | Na | Na

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | So in my last company i trained new joining employees and inform about the all the details about the product even in my current company sometimes also i trained the new joiner.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | So one days we have call with client that they need the work should be done within 10 days instead of 20 days and that time we also have shortage of the employees so we try to convence the rest employees to stay back after the shift and complete the work as don't have much time and also discuss these thing to the higher management to do something extra for the employees.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer

The customer who is happy with the product and delivery.

Great customer

The customer who is not only happy with our service ever he or she is satisfied with the service and loyal.

What according to you makes you a good candidate for this position?

Work under pressure
Punctual
Hard working
Making new strategy
Team handling

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |