Subject: Trainer Candidate - Joy Subramanian
From: Joy Subramanian <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 May 2021 04:23:42 -0400

| | Tech Support Test

Name | Joy Subramanian
E-mail | [email-masked]
Phone Number | (91) 9047398544
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Coimbatore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | park global | lead quality | |
Previous Employer 1 | Mahindra insurance brokers limited | Asst manager quality | |
Previous Employer 2 | Homecredit | quality analyst | |

If Selected, how much time do you need to join? | 15 daya
Please briefly describe your work experience specifically in training? | Quality training, product training, six Sigma, Tni
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | lack of product knowledge for new batches. rectified the errors within 15 days with tni
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | if you provide complete information and resolution is good and going extra mile is great.
What according to you makes you a good candidate for this position? | quick learner, knowledge in quality, behavior related training, amd communication
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |