Subject: Trainer Candidate - Sonali Mehta
From: Sonali Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 3 May 2021 04:18:41 -0400

Tech Support
Test

Name

Sonali
Mehta

E-mail

[email-masked]

Phone Number

(91) 9990430361

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gaur City Greater Noida
West

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ienergizer

Sr. Soft Skill Trainer

12th May 2021

27,925

Previous Employer 1

Vertex

Sr.Trainer

7th Feb
2016

19000

Previous Employer 2

Digicall

Trainer

July
2013

13000

If Selected, how much time do you need
to join?

15days

Please briefly
describe your work experience specifically in training?

As a
trainer over all I have 11 years of experience. I have worked with mostly with
telecom sector like Idea, Vodafone, Tata Docomo now I am working with Samsung
from last 5 years.

I used to conduct NHT training for new hired batch, need to create training and
floor refresher modules.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I take every new task or responsibility of my job
as a challenge and then try to give my best to come up with the most-right
solution to each situation. Talking about the most difficult situation I faced
while training is when I was taking my 1st induction batch as a trainer it was
my 1st training batch and it was little difficult for me to communicate with
so many new faces but any how I manage and overcome from this and given my
best.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service often centers on delivering or slightly exceeding what
customers expect from your company and its solutions. In contrast, great
customer service requires that you go above and beyond customer expectations to
make customer feel more delightful.

What according to
you makes you a good candidate for this position?

My skill
set is the perfect match for this position.

On a scale of 1 - 5
please rate your fluency in spoken English

3