Subject: English Language Test - Akhilesh kumar Pratihast
From: Akhilesh kumar Pratihast <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 2 May 2021 04:19:26 -0400

| | Foreign Language Screening Test

Name | Akhilesh kumar Pratihast    /  (91) 7088575342    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello (Buyer Name), Oh no, I know that this has to be frustrating to you. I’m happy to help you. I looked up the tracking number and it appears that has not yet delivered your package. Call them at (00000000) as soon as you can and they can help you update your address. To save you time, I’ve provided your tracking number at the end of this message. Please let me know if I can help in any other way. Thanks, (Your Name), Tracking number: 12345678098

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear [First Name]

We’re so sorry to hear about our product. Of course we will process your return or exchange it for product immediately.

[Instructions for processing exchanges and returns]

To help us improve our product and make customers like you happy in the future, please consider sharing your feedback telling us what specifically was it about the product that you didn’t like?

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