Subject: Fwd: English Language Test - Mushthak Thottathil
From: HR Livesalesman <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Sat, 1 May 2021 02:28:51 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Apr 30, 2021, at 9:50 PM, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Mushthak Thottathil / (91) 8129120140 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer, I'm so sorry to know that your order has not been arrived. I understand how frustrate this you and apologize for the inconvenience with appreciating your kind patience in this regard.We have tracked your order and our team is working to fix this issue very immediately. 

We strive to ensure that every customer is satisfied. I've created a ticket in our system to keep you updated on your order status and the order will be delivered by the date (date). We'll try to resolve the problem as soon as possible. 

Once again, I sincerely apologize for the inconvenience this may have caused. In the meantime, feel free to reply to this email or call me directly at 8129120140 with any questions or concerns, and I'd be happy to help you. 

Thanks, 

Mushthak Thottathil, 

Customer Service Representative. 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, I'm extremely sorry that you had such a terrible experience with us. We thank you for letting us know about this defective item and we will do our best to evaluate the issue and determine what exactly went wrong with your TV cabinet. 

As requested by you, we have processed your product replacement and it will be replaced by the date (date).I sincerely apologize for the inconvenience this may have caused. In the meantime, feel free to reply to this email or call me directly at 8129120140 with any questions or concerns, and I'd be happy to help you 

If you are still on the lookout for other options, please do let me know, as I’d be able to help you choose other options that might be the right fit for you. 

We look forward to take care of your issues. Thanks for choosing us.Please do stay connected. Have a great day. 

Thanks, 

Mushthak Thottathil, 

Customer Service Executive.