Subject: Trainer Candidate - Gaurav Agarwal
From: Gaurav Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Apr 2021 04:58:27 -0400

Tech Support
Test

Name

Gaurav
Agarwal

E-mail

[email-masked]

Phone Number

(91) 9871089678

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Neb Sarai

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Igt Solutions

Team Leader- Training

5 Apr' 21

42000

Previous Employer 1

NIIT

Voice Assessor

17th Jan'
18

37000

Previous Employer 2

Amex

Lead customer care

2nd
Aug'16

40000

If Selected, how much time do you need
to join?

Immediate joiner

Please briefly
describe your work experience specifically in training?

Creating
training content on diffetent VnA and English grammar concepts

Conducting triining sessions on customer handling, comprehension ability and
language

Refresher sessions for on the floor agents

Audit recorded calls and take part in call calibration session

Have
you worked as a trainer in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation you faced either while
training or managing a team.

Being able to help keep a
positive rigor to learn for a handful of tenured agents who develop a negative
mindset towards learning.

It sometimes prooves to be challenging to turn the table around as a
leader/facilitator, when the agent has a will issue.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good service is ocassional, some how misses the
consistency and emotional connect, wherein Great service leaves a lasting
impression thereby, resulting in more n more customer for lifetime.

What according to you makes you a good candidate
for this position?

Having learnt the nauances of exceptional
customer service by being a service advisor myself for one of the greatest
American brands.

The practical exposure of taking calls and afterwhich, honing my skills to
fullfill the dream of being a full fledged trainer from an aspiring
one.

On a scale of 1 - 5 please rate your fluency in
spoken English

5