Subject: English Language Test - Narendra Srivastava
From: Narendra Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Apr 2021 04:46:21 -0400

| | Foreign Language Screening Test

Name | Narendra Srivastava    /  (91) 7668705589    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Valuable Customer
Greetings From babyshop.com

Thankyou for showing trust in our brand,
And courier partners will try their best to deliver your ordered product on or before given time period at your doorstsp. We have dispatched your product same day for delivery but as we have noticed that delivery address provided by you was insufficient or wrong for courier partner to deliver your product. We would request you to share your full delivery address and contact number So that courier partner can deliver your product at your doorstop easily in given time duration.

Regards
Team Customer Support
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Valuable Customer
Greetings From Homebox

Thankyou for showing trust in our brand, and we do apologise for any inconvenience caused.
As per your order number xxxx for TV Cabinet has been delivered and installed but as per your complaint that product has some issues and you are not happy with that. So we have escalated this concern to concerned department. They will get back to you in 48-72 hrs with appropriate resolution. Thank yoh for patience.

Regards
Team Customer support
Homebox

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