Subject: Trainer Candidate - Sharad Kapoor
From: Sharad Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Apr 2021 23:24:38 -0400

| | Tech Support Test

Name | Sharad Kapoor
E-mail | [email-masked]
Phone Number | (+91) 9312094111
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chattarpur, New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Centum Learning | Trainer | NA | PFW
Previous Employer 1 | DB Skills | Consultant | May 2020 | 100000
Previous Employer 2 | MBD Group | Operations Head | Oct 2019 | 80000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Training is an integeral part of progress/growth of employee and organization. Most often people misrepresent training as teaching. Knowledge transfer is considered training. However training is a process which should impact KNOWLEDGE & SKILL but formost the ATTITUDE.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

One of the most diffcult situation in training is when you deal with participant who feel they don't require training and are part of the training batch. This could be out of sheer experience or attitude or both.These participants often pose disturbance to others or trigger arguments of "what is right and what is wrong".
One of the most effective way to handle such participant is give respect to their knowledge and don't induldge in one-on-one argument.
Work on the concept "Agree to disagree"

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is to follow the defined process of the organisation for the deliverables defined for a customer.

Great customer service is take every customer interaction as unique opportunity to serve. Understand the core requirement which will apease the customer. Satand out and deliver (ofcourse without compromising internal processes/limits). Take feedback from customer for satisfaction mapping.

What according to you makes you a good candidate for this position? | A person with attitude to learn and keen observer & analyser. A person with experience and knowledge of variety of pshycological concepts and its implimentation techniques.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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