Subject: Trainer Candidate - Shalini Singh
From: Shalini Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Apr 2021 12:20:59 -0400

| | Tech Support Test

Name | Shalini Singh
E-mail | [email-masked]
Phone Number | (97254) 73967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Recently Resigned from concentrix buisness servie | Lead Training and quality Analyst | 3rd March 2021 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Auditing Transaction, calibration breif good,hurdle,TNI,TNA,NHT, feedback,,Refreshers,
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | During a briefing session I had a student who was writing rude, offensive notes on CRM during abusive customer handling assignments. I arranged a meeting with the student, and had my principal attend too, as a witness. I calmly yet firmly informed the student that the types of comments she was providing weren't helpful—that they were in fact detrimental. From there, the three of us had a fruitful discussion on the types of comments that work best on Agent papers. In the end, the agent walked away with a solid understanding of how to provide constructive, non-offensive feedback to other Agents."
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service often centers on delivering or slightly exceeding what customers expect from your company and its solutions. In contrast, exceptional customer service requires that you go above and beyond customer expectations.
What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. In particular, my training and quality skills and managerial experience make me an ideal candidate for the position. For example, at my last job, I managed a sales team of five employees, and we had the top sales record of our company branch.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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