Subject: Trainer Candidate - JANVI MISHRA
From: JANVI MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Apr 2021 10:40:34 -0400

Tech Support
Test

Name

JANVI
MISHRA

E-mail

[email-masked]

Phone Number

(+91) 9983191009

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Extramarks Education Private
Limited

Business Operations Executive

7th April

33,000

Previous Employer 2

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in training?

I have
2.10 years of work experience in the leading Ed tech industry in overseeing the
entire operations cycle and driving business by effective relationship
management.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

The most difficult situation while training is we
interact with different personalities and everyone has their own interpersonal
conflict in that situation I tried communicate with them at the very basic level
in order to understand what they expect and making them understand what are the
companies expectation in terms of their roles and responsilites

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

good customer service is
providing them the prompt and timely delivery of what is being promised in order
to serve better and great customer service is when we make such a bond with the
customer that they feel connected with company and its services

What
according to you makes you a good candidate for this position?

I believe in continuous learning and being a trainer or TL
you need to deliver the learning to your team as well in order to make them
grow so that company could grow. I believe my experience and skill of curiosity
of the structure makes me the best fit

On a scale of 1 - 5
please rate your fluency in spoken English

5