Subject: Trainer Candidate - Naval Upadhyay
From: Naval Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Apr 2021 07:00:01 -0400

| | Tech Support Test

Name | Naval Upadhyay
E-mail | [email-masked]
Phone Number | (91) 8882643393
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | American Express | Seniour Executive | 28/02/2020 | 35000
Previous Employer 2 | Royal Bank Of Scotland | Subject Matter Expert | 17/08/2017 | 26000

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

In Royal Bank Of Scotland i give train new joiners related  to process and policy of company. i handled there query and give them appropriate solution as per sop.
In American Express i have to handle the request of corporate Credit card on pan India. where my interaction are with client and Sales Manager across India,  gathering the required information and document that is required for processing the completion of client corporate card also telling the Sales Manager the new policy guided by risk and RBI India for latest policy guided by them.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I have faced the situation where my half of the team are working on the old sop guided to us where rest of the half team is working on the new sop guideline that was just a miss understanding due implementation date of new SOP.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service result to a happy customer.
A happy customer always multiply himself.
Always try to solve customer problem by thinking self as a customer.

What according to you makes you a good candidate for this position? | Experienced candidate who has a good knowledge on particular field, already worked with different client on pan India level never got any complain or any latency issue from client or Sales Manager across India.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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