Subject: English Language Test - Ravi Ranjan Singh
From: Ravi Ranjan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Apr 2021 03:50:37 -0400

| | Foreign Language Screening Test

Name | Ravi Ranjan Singh    /  (+91) 8860418946    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings
Name
Thank you for contacting us , we apologise for the inconvenience you have face form our side but the delivery boy try to reach you but he didn't found you on that address  , please share your updated address we will do the needful.
Thank you
Xyz..

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings
Name
Thank you  for contacting us we apologise for the inconvenience . We will replace you order within 4-5 working days. And our executive will contact you soon.
Thank you
Xyz..

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