Subject: Trainer Candidate - Siddharth Paul
From: Siddharth Paul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Apr 2021 02:41:55 -0400

| | Tech Support Test

Name | Siddharth Paul
E-mail | [email-masked]
Phone Number | (91) 9811506323
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Network Bulls | Head-Talent Mangement & Acquisition | 31-09-20 | 82000
Previous Employer 2 | Univeral Institute | SR. Learning Facilatator | 07-14 | 25000

If Selected, how much time do you need to join? | 0

Please briefly describe your work experience specifically in training?

 L&D Strategy: Design Group L&D philosophy and developmental activities for implementation of learning and development strategies, development plans and policies. Develop and Implement- Curriculum creation, instructional design, review, and Training & Development strategy for the organization in line with business goals. Develop and institutionalize Competency Framework, Assessment of Learning needs, Training Plan and Organizational Development.
 Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
 Building a competent team from scratch as a start up company. Formulated the Company’s vision, goals and objectives with the Leaders. Recruited and trained all new personell to ensure the company’s vision and goals are fully met. Coordinate New Hire, Progression & Enhancement Training activity for the client and Organisation.
 Culture and Value Building: Design and facilitate the implementation of change management programs to support cultural and organizational change Performance improvement in line with organizational values and goals. Managing the succession planning process for Mid to senior level key positions in the organization. Serving as an internal organizational development consultant for various divisions within the company.
 Training Delivery-Provide Customer Service, and Product Knowledge training as required. Serve as Master Trainer for Global programs, training others to conduct programs as required and delivering training on Soft Skills, VnA,Leadership Development, Customer Service,  Personality Development and Behavioral Management programs(on-the-job or in classroom training, e-learning, workshops. LMS etc). Create training interventions (modules, facilitator guides, participant guides, activities, assessments, and assessment tools) Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Managing training over tech based platforms.
 Developing Internal Trainers: Developing and training a pool of internal trainers through Train The Trainer Programs. Conducting, Assessment, Evaluation & Strengthening Inhouse resources. New hire handholding, recruitment, sourcing, screening, coaching, Appraisals, drive Employee Engazement initiatives  and etc. Recruiting trainers/employees and trainees for the Organization, Coordinate New Hire, Progression & Enhancement Training activity.
 Audit and Formulate- standardized Training and development policies, procedures, progress and improvement plans based on identified Client needs, changes in culture, procedures or services.Conduct TCA and Gap analysis for training.
 Conduct effective induction and orientation sessions. Monthly & Quarterly dashboard creation for presenting Program utilization data band wise and process wise. Publishing Training Calender for class room transaction process for improved effectiveness.Curriculum planning, auditing data, Work on enhancing KPI and KRA enablers.
 Project Management- Create program initiatives that help our clients succeed over their competition and draw new customers to our businesses. Allocate and control company resources as they relate to individual programs as well as our department’s budget as a whole. Developing elearning solution for corporates Analyzing program risks.
 Training Budget- Consider the costs of planned programmes and keep within budgets as assessing the Return on Investment(ROI), cost effectiveness, consistency and continuous improvement of training and quality program development. Analyzing program risks.
 Performance Management - Managing Employee Performance,Counselling & feedback. Conduct TNI,TNA & TNE across all profiles. Generating & Maintaing MIS Reports on daily basis about the status of Business Progression.
 Team Building - Developing High Performance Teams. Mentoring and Monitoring the trainers(TTT)& employees. Ensures all training and development activities (department specific and general training) are strategically linked to the organization’s mission and vision. Initiating and Emphasizing- Personal Development Plans (PDP), Performance Improvement Plans (PIP), Training Needs Assessment (TNSA) and the PMP process.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I cannot measure the difficulties as most or little. I rather name "Difficulties" as a challenge and to overcome it. Everyday is a challenge for me. Tendency is to make it better than yesterday- The ultimate goal is, at the EOD whether the purpose of the training has been achieved or not. That's the challenge.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

To me, Great customer service means-
*people-first” attitude
*keeping them satisfied with being loyal
*going extra mile for making customer's smile
*Customer Focus

What according to you makes you a good candidate for this position? | Not a good candidate but the best coz my analytical horsepower and passion for excellence makes me apart. The permutation of Attitude with Skills And knowledge makes me the best.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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