Subject: Trainer Candidate - SATYARANJAN PRUSTY
From: SATYARANJAN PRUSTY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Apr 2021 01:33:32 -0400

| | Tech Support Test

Name | SATYARANJAN PRUSTY
E-mail | [email-masked]
Phone Number | (0674) 0029763
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | MADANPUR

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SCNLLTD | DM-TRAINING | CONTINUING | 40000
Previous Employer 1 | ADITYA BIRLA CAPITAL | AM-TRAINING | 25/10/2018 | 32000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 DAYS

Please briefly describe your work experience specifically in training?

Providing the Product and Process Training for new Hiring Employees for the process and conducted
T3 for MFI.
 Preparing Training report like (TNA & TNI), Process and business developmentreport.
 Preparing the TDP as per process requirement, conductedT3,
 Given BQ training for smooth operation, Preparing Monthly, Quarterly, Yearly report. Analyzing
and find the root cause also make rectification, Conducted Branch Visit, Region Visit and
conducting Branch Training for Business Point.
 Attending Process Calibration Meeting, Taking an Interview. Also given the Business Training like
(Process Policy, Performance Incentive Training, Soft Skill, Life Skills and low performance training,
Refresher Training also )

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

1:Most and Common issues are Attrition and sustainability.
2:Short term goal are set by New joiner and their are not to focus for his/ her career.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customers are always treat as a polite manner and they don't have draw the mistake and try to make their own good image ,

Part of a great customer always identify the mistake before appreciate , give respect and make a lesson for other ,

What according to you makes you a good candidate for this position? | As a good candidate -he/she is good human being with positive attitude. good decision maker and handle the situation and maintain the time management
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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