Subject: Trainer Candidate - simon Simon
From: simon Simon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Apr 2021 00:23:36 -0400

Tech Support
Test

Name

simon
Simon

E-mail

[email-masked]

Phone Number

(201301) 7906503904

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

gajraula

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ienergizer

senior customer executive

na

28000

Previous
Employer 1

iccs

senior executive

na

18000

Previous
Employer 2

If Selected, how much time do you need
to join?

10 to 15 days

Please briefly
describe your work experience specifically in training?

i have
not much expericne in training as a professional trainer but i have been
training all the new comers in my previous and present company. So i think i can
i give it a go, once i go through the product knowledge.

Have
you worked as a trainer in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

As of now not a trainer on a paper

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

The difference between good and
great customer service is often just taking a few extra steps to make your
customer feel valued.

And if they are experiencing a problem and are speaking directly with your team
then they should feel heard and like the person on the other end of the
communication wants to get the situation resolved (and not just so the customer
will go away).

If you want to offer great customer service you need to have a strategy and
systems in place for your team to follow so every customer gets the same level
of care.

Every step of the customer experience with you, from discovery to after-purchase
care, should be done with thought.

Providing the best customer service experience possible doesn’t have to mean
your customers need to speak to a human during the experience – think about
Amazon.

They are the powerhouse they are today because they provide an amazing customer
experience – a shopping search engine where they can buy anything they need at
a low price and check it all out at the touch of a button.

What
according to you makes you a good candidate for this position?

Because i may render my services with full of my knowledge and
strengh.

On a scale of 1 - 5 please rate your fluency in
spoken English

5