Subject: Trainer Candidate - SAKTHIVELAN R C
From: SAKTHIVELAN R C <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 17:52:03 -0400

| | Tech Support Test

Name | SAKTHIVELAN R C
E-mail | [email-masked]
Phone Number | (91) 8870880272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GREATER NOIDA WEST

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HIGHLANDS INFOTECH PVT LTD | TECH SUPPORT ENGINEER | N/A | 50000 INR
Previous Employer 1 | IDC TECHNOLOGIES SOLUTIONS INDIA PVT LTD | EXECUTIVE HR | 23 OCT 2020 | 38100 INR
Previous Employer 2 | WIPRO LTD | SENIOR EXECUTIVE HR | 6 OCT 2019 | 24210 INR

If Selected, how much time do you need to join? | 15-20 DAYS

Please briefly describe your work experience specifically in training?

TRAINING AND DEVELOPMENT
AUDTIS AND FEEDBACKS
SUPPORT SESSIONS AND UPSKILL MODULES
CLASSROOM AND ON THE FLOOR TRAINING
TEAM MANAGEMENT
REPORTING AND PERFORMANCE ANALYSIS

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

TEAM COORDINATION
MINOR MISUNDERSTANDINGS BETWEEN TEAM MEMBERS
SMOOTHER COORDINATION AND COOPERATION TO DERIVE THE DESIRED RESULTS

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

GOOD - ON THE CALL EXPERIENCE
GREAT - AFTER THE CALL EXPERIENCE

What according to you makes you a good candidate for this position?

CRITICAL THINKING ABILITY
EFFECTIVE TEAM MANAGEMENT
RESULTS-DRIVEN PERFORMANCE PROVED IN MY PREVIOUS ROLES
QUICK LEARNER

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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