Subject: Trainer Candidate - Santosh TRIVEDI
From: Santosh TRIVEDI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 14:42:53 -0400

| | Tech Support Test

Name | Santosh TRIVEDI
E-mail | [email-masked]
Phone Number | (+91) 8377966566
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NSSL | AM Operation | Till |
Previous Employer 1 | Alpere Technology | Am Operation | 2019 |
Previous Employer 2 | Contentra technologies | Team leader | 2014 |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | I have 10 years experience in Operations. Team handling and Operation. Logistics operations for PAN India.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | We were committed with clients to deliver the project on within 48 hours. During the productivity software failed. My boss said at any cost production should be delivered on sand time. Lots of human interface work increased. Continue worked 36 hrs and we delivered. After delivery the product few feedback received from client that we rectified later.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means: meeting expectation. Great customer service means exceeded the expectations
What according to you makes you a good candidate for this position? | Who professional. Who worked in reality.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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