Subject: Trainer Candidate - Anuj Chauhan
From: Anuj Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 13:46:36 -0400

| | Tech Support Test

Name | Anuj Chauhan
E-mail | [email-masked]
Phone Number | (91) 7982571841
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sorcier International India Pvt Ltd | Process Manager | | 37000
Previous Employer 1 | Portway International | Sr. Executive | Feb 2018 |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | immediately
Please briefly describe your work experience specifically in training? | My work is to acquire new clients and also handle the existing client productivity. Give the training for new process and meet the expectation of the client. Prepare the core team for the process and train them as process requirements.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I can't say most difficult yeah i can say challenging but i learned from that situation too much and that gave me confident. Situation happened to me when on boarded a client which work in to financial sector Process was to generate the hot and qualified lead for financial products like insurance, FD,NPS mutual fund, and others there is fifteen major insurance plans and others plans also there  as per client requirement i need to prepare at least 30 candidates team for their process with in fifteen days and also i need to make sure all the candidate will clear the two certification round which mandate by the client and before go live every candidate need to clear those certification round. First round is to clear the mock call in that candidate need to analyze the giving situation on that basis they need to pitch correct insurance product to the customer and also verify that customer is ready to take that plan but take care of that can't force the customer i any way cz for mock call certification there is only two chance and the second certification is each candidate do the live call and need to generate five hot  qualified lead out of fifty given data and that was used data and also every generated lead need to pass in qc parameters. So planned the training schedule and gave the training to the candidate session basis analyzed all the candidate which one good in which way and trained them according to that the situation. I trained all the candidate in proper way out of 34 candidates 28 candidates have cleared the first and second certification round and out of 28 candidates there was some candidates whose generate more than five leads. That was the situation which gave me challenge and i handled that situation with proper planning and believe. Thanks
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | experience and resolution good is barely satisfy but great is actual satisfy
What according to you makes you a good candidate for this position? | i believe that i can use my experience and skill in that and can give the better result
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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