Subject: Trainer Candidate - KANCHANA RAGURAM
From: KANCHANA RAGURAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 12:49:49 -0400

| | Tech Support Test

Name | KANCHANA RAGURAM
E-mail | [email-masked]
Phone Number | (91) 9811773913
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maxworth | Project Manager | 27-Apr-2021 | 75000
Previous Employer 1 | IBM India | Operation Analyst | 10-Mar-2016 |
Previous Employer 2 | Artech | Application Support Engineer | 10-Dec-2009 |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | Knowledge transfer, document preparation for SOW, SOP etc. Vendor Training, Internal OPS training
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | During this Pandamic guiding the team and getting the work done remotely on time is the great challange in this new normal situation
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer first If we think and provide them the great support leads to great Customer Service.
What according to you makes you a good candidate for this position? | Having good experience in the operation support and project management will make the customer happy, this will entho the individual to make much better in the job
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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