Subject: Trainer Candidate - Tarun Maheshwari
From: Tarun Maheshwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 11:27:23 -0400

| | Tech Support Test

Name | Tarun Maheshwari
E-mail | [email-masked]
Phone Number | (91) 9634939555
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Aligarh up

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ITM | Soft skill trainer | Present | 25000
Previous Employer 1 | Tata Aia | Insurance agent | 2017 | 20000
Previous Employer 2 | Acro | Recruiter | 2013 | 18000

If Selected, how much time do you need to join? | 2weeks
Please briefly describe your work experience specifically in training? | Use to train Management and B. Tech students on soft skill and personality development training
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Nothing is difficult as i am training student the biggest challenge before me is to make them communicate in english for this we have to plan different activities like role play, case studies, extempore exercise etc we try to make sessions as interactive as possible.
I have a good

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In order to provide great customer service we need to understand their needs and satisfy their needs by custumization if possible. One need to be very much polite while communicating with customer and our approach should be customer centric

What according to you makes you a good candidate for this position?

My communication skills
Time management skills
Dedication and patience

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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