Subject: Trainer Candidate - Mrityunjaya prakash
From: Mrityunjaya prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 09:52:57 -0400

| | Tech Support Test

Name | Mrityunjaya prakash
E-mail | [email-masked]
Phone Number | (+91) 9258903497
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | aligarh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | indiamartintermesh | | 14th | 33000 approx
Previous Employer 1 | 3iinfotech | | 27th | 24000 approx
Previous Employer 2 | birlasunlife | | 22nd | 190000

If Selected, how much time do you need to join? | immediate,if required
Please briefly describe your work experience specifically in training? | Manager Learning & development for Product,Process and sales  ( Delhi/NCR)
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

trainees were initially reluctant inside classroom.
It was a challege for me to make training sessions more interesting and eyecatching  which i did successfully and appreciated by senior management.
thanks

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | in precise,great customer service is prompt for redressing the customer query providing complete kowledge of the produt/service being offered and its benefits for the customer concerned.
What according to you makes you a good candidate for this position? | My synergy for the team and the organisation
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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