Subject: Trainer Candidate - Samarjeet Singh
From: Samarjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 09:10:22 -0400

| | Tech Support Test

Name | Samarjeet Singh
E-mail | [email-masked]
Phone Number | (91) 9871288264
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tilak Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orange capital | Senior Manager | 8 April 2021 | 80000
Previous Employer 1 | SecureNow | Senior Manager | 7 Sep 2020 | 62000
Previous Employer 2 | Iqor | A M | 3 sep 2017 | 40000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | I have been a part and incharge of hiring and training process in Iqor and securenow as it was a BPO and new batches were recruited under my supervision every two weeks
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult or interesting situation while training and managing a team along with achieving goals is how to keep the people motivated and make the work or training more interesting so that we can get the best out of lot.  If team will start losing interest,  attrition will start and productivity will hamper.  To make sure personal and professional priorities do not get mixed anywhere in office because it causes drift in teams

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good and great customer service can be differentiated if customer is satisfied and repeated.
Ofcourse good customer service will satisfy the customer but great customer service will not only satisfy customer but it will make a great rapport to have more references which is very important for any business.

What according to you makes you a good candidate for this position? | Positive thoughts,  understanding nature,  being into people relationship for more than 20 years in different fields with people of different mindset. Great rapport building due to helping nature without any ego which is very important for irate customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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