Subject: Trainer Candidate - Anil Bachani Anil
From: Anil Bachani Anil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 08:40:54 -0400

| | Tech Support Test

Name | Anil Bachani Anil
E-mail | [email-masked]
Phone Number | (+91) 9509444729
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Muhana Jaipur

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AU Bank Limited | Manager Training and Quality | 17-04-2021 | 40,000
Previous Employer 1 | Svatantra Microfin Pvt Limited | Assistant Manager Training | 22-06-2020 | 42,000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | immediately
Please briefly describe your work experience specifically in training? | i have more than 6.5 Years of Experience in Training i have different Kind of trainings in my career like Training need identification, Training Need Analysis by using Kick Patrick Module.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | As i am holding quite vast experience of training there are some situation wherein a trainer can face problem while training and Managing is while doing on ground OJT or doing Refresher Trainings
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Being Customer Centric is the only way to do great Customer Service while being in Customer Service you need take Complaints provide resolution on time or do follow ups with Customer is very Important.
What according to you makes you a good candidate for this position? | My Experience in Training and My Training Methodologies and my situation Handling Capabilities makes me a good candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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