Subject: Trainer Candidate - Ravi Gupta
From: Ravi Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 07:57:16 -0400

Tech Support
Test

Name

Ravi
Gupta

E-mail

[email-masked]

Phone Number

(91) 9810778818

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Trainer

CURRENT

28000

Previous
Employer 1

Citi Bank

TMI

2016

30000

Previous Employer 2

NA

NA

NA

If Selected, how much time do you need
to join?

30

Please briefly describe your work
experience specifically in training?

Training is one of the field
which I like to work.Performing well in current profile and company

Have
you worked as a trainer in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation you faced either while
training or managing a team.

For every job difficult
situation comes but handled it well and solved the problem as per the
requirements of company and client

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is giving satisfaction only
but great is to make them loyal.Good customer service is just nice but great
customer service is giving delight to customer.

Good customer service is meeting customer expectations but great is exceeding
his expectations.good is giving solution but great is giving the complete
solution which should not come again

What according to
you makes you a good candidate for this position?

Dedicated,employment stability.huge work experience.problem
solving.Loyal towards work

On a scale of 1 - 5 please rate your
fluency in spoken English

5