Subject: Trainer Candidate - Ankit Singh
From: Ankit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 07:24:05 -0400

Tech Support
Test

Name

Ankit
Singh

E-mail

[email-masked]

Phone Number

(+91) 7838813431

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Kalkaji, New Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Learner Skills

Trainer

Working

27000

Previous
Employer 1

Purnima Education

Trainer

Feb 2019

23000

Previous Employer 2

MCM academy

Trainer

2017

19000

If Selected, how much time do you need
to join?

1 week

Please briefly
describe your work experience specifically in training?

I’ve
been working as a soft skills trainer. Training candidates regarding day to day
implementation of soft skills in our life & effective use of communication
with soft skills .

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

The most difficult thing is the difference in
opinion among the team members even in classroom environment. Not every
candidate tend to accept or observe the situation in same way as others. Being a
trainer it’s my responsibility to make everyone understand things easily &
work as a part of a team agreeing with the members.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Following protocol to provide services is just a
matter of good service.

But if the customer satisfaction is met with 100% accuracy every time even
without supervision is great service.

What according to
you makes you a good candidate for this position?

I can
manage a team & provide 100% outcome from the training session.

On a
scale of 1 - 5 please rate your fluency in spoken English

4