Subject: Trainer Candidate - Sumit Maheshwari
From: Sumit Maheshwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 07:22:28 -0400

| | Tech Support Test

Name | Sumit Maheshwari
E-mail | [email-masked]
Phone Number | (+91) 09958402457
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Krishna Nagar, East Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ESQ Management | Tech Lead | working | 61K
Previous Employer 1 | JK Technosoft | Sr.Tech Support Engineer | 23rd Mar 2017 | 33K
Previous Employer 2 | Iterate India | Tech Support Engineer | 06th Jun 2013 | 21K

If Selected, how much time do you need to join? | 2 Months
Please briefly describe your work experience specifically in training? | Since i have worked with the product based company so from requirement to implementation of the Solution and product training to the users always there.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

I take every new task or responsibility of my job as a challenge and then try to give my best to come up with the most-right solution to each situation. As i have worked with multiple clients among the 4/5 countries (Malaysia/Indonesia/Thailand/Egypt/India etc. )  so sometime its repetitive explanation is required to the client, post identifying their functional department to tackle out their concern.

Being a Tech Lead i have to manage the team as well and balancing work load among them, considering all professional understanding of the product and clients, become difficult if multi-skills candidate is compared with the other specific expertise.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good means it desirable or it's nice. Great means it's better than good.
Good customer just use the product just to get satisfaction of their need while Great customer always think for improvement and generating the leads to us for other customers as well.

What according to you makes you a good candidate for this position? | The candidate with confidence and having capability to learn faster and convincing power.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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