Subject: Trainer Candidate - Ajit Pal Singh
From: Ajit Pal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 06:36:48 -0400

| | Tech Support Test

Name | Ajit Pal Singh
E-mail | [email-masked]
Phone Number | (91) 9910650824
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Expedia | Market Operations Specialist | 20/10/2020 | 53000
Previous Employer 1 | OLX | Quality Analyst | 1/3/2015 | 25000
Previous Employer 2 | Four D Education Ventures Pvt. Ltd | Program manager | 1/6/2014 | 15000

If Selected, how much time do you need to join? | 1 week

Please briefly describe your work experience specifically in training?

I have almost 5 years of experience in training internal as well as external stakeholders.
In OLX, I was handling all the new hire trainings for auto and electronics categories.
In Expedia, I was handling trainings of all new hires for all English speaking Southeast Asian teams. In addition to this, I have handled projects as well to encourage user self service by training them on consoles.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Most difficult situation would be when I was made interim team lead for my team in the absence of team manager. It happened in January 2018, our manager left the organization without any notice and because there was no leader on the spot, my skip manager reached out to me if I'll be able to be the team lead till they hire a new manager which can take some time.
So i was made team lead overnight and it disturbed the team dynamics slightly because they were my colleagues but we still pull ourselves together and started working for goal. I was the team lead for 11 months where I learned the reporting, inter team coordination and daily team dynamics without making anyone feel leftout or being rude to anyone.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Difference between good and great customer service is anticipating the issues and working on them proactively. If you are thorough with the concept you can anticipate the general issues that a customer can face and prepare a solution before they reach you in real time.
What according to you makes you a good candidate for this position? | I have a dynamic experience in EdTech, Travel and online Classifieds domain. I have worked with industry leaders and I quickly learn my way around the problems of they face challenge.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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