Subject: Trainer Candidate - Bhawana Kumar
From: Bhawana Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 06:13:31 -0400

| | Tech Support Test

Name | Bhawana Kumar
E-mail | [email-masked]
Phone Number | (0) 9873052520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | West Delhi-tilak Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Teleperformance | Trainer | 20Jun2020 | 43000.00
Previous Employer 2 | Concentrix | Lead trainer | Jan2019 | 35000.00

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Classroom and virtual training,
Refreshers to tenured employees based on TNI/BQ,
Conduct PKT on monthly and Quarterly basis.
Creating and updating Training manuals
Involved in internal/external calibration
Creating and sharing reports with many/stakeholders on Daily, weekly, monthly basis
Auditing and sharing feedbacks
Softskill and Behavioural Training delivered

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Will issues wherein advisors these days are least bothered about stability..
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is something which every customer expects whereas great customer service is something that is provided out of the box or one level up.g Great Customer service is something like doing publicity without any expenditure.

What according to you makes you a good candidate for this position?

Exposure n experience in Customer Service/BPO.
People handling skills, Self starter

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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