Subject: Trainer Candidate - Ankita Agarwal
From: Ankita Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 04:57:31 -0400

| | Tech Support Test

Name | Ankita Agarwal
E-mail | [email-masked]
Phone Number | (0) 9619583158
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mothercare | Store manager | 21.04.2021 | 40000
Previous Employer 1 | Domino's Pizza | Store manager | 04.02.2019 | 35000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 10days
Please briefly describe your work experience specifically in training? | Have been store manager (operations) which included team training as part of job responsibility. Weekly and monthly tracings, identifying TNIs and identifying team members who require special training has been my KRA.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In Dominos, when live tracking was introduced, training people to understand working of application based operations, algorithms and maths of calculation delivery times and KPIs

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service: identifying needs of customer.

Great service: post sales followups and going an extra mile by keeping in touch and exceeding expectations.

What according to you makes you a good candidate for this position?

Both my job roles included trading team to be customer oriented and sensitisation.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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