Subject: Trainer Candidate - Archit Shukla
From: Archit Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 04:56:34 -0400

| | Tech Support Test

Name | Archit Shukla
E-mail | [email-masked]
Phone Number | (122002) 7905257883
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Business operation Associate | NA | 33K
Previous Employer 1 | Concentrix | Senior Customer service representative | Oct 2018 | 29K
Previous Employer 2 | Genpact | Process Associate | Aug 2107 | 16K

If Selected, how much time do you need to join? | 60 days(negotiable)

Please briefly describe your work experience specifically in training?

Have trained few batches as a support.
Trained teams on product and worked as Subject Matter Expert.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

The most difficult task is to give confidence to users that that can cope up with the challenges.
Once you make them believe in themselves, they tend to learn things quickly.
Also I always ask them to perform practical by their own so that they gain confidence.
My biggest positive is to deal with users queries with cool mind and without getting panic or irate.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

There is a very thin line in this.
In Great customer service we take ownership of the customer's queries.
In Good customer service we make customer satisfied but in great customer service we also make customer loyal along with satisfaction.

What according to you makes you a good candidate for this position?

The candidate with calm and composed nature.
He/She should have tactics to get the users engaged in learning.
He should be easy approachable and user can feel comfortable.
He should be able to teach in the manner that user should not feel it as a burden.
He should be proficient in product knowledge and should be punctual.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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