Subject: Trainer Candidate - Amresh Kumar
From: Amresh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 04:37:22 -0400

| | Tech Support Test

Name | Amresh Kumar
E-mail | [email-masked]
Phone Number | (91) 9871822617
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Centum Learning Limited | Group Manager | Currently Working | 100000
Previous Employer 1 | Solutions Integrated Marketing Services | City Executive | 15th Feb'2008 | 30000
Previous Employer 2 | Hotel Vikram | Lobby Manager | 14th June'2007 | 25000

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in training?

Imparted Soft Skill & Technical training for DTH, IPTV, I&FR Telemedia Data and Voice Products in
Delhi/NCR.Also, imparted DRSA Training to AWP, Conducted DLF Trainings for their Visitor Management Executives (VME) & Security Guard at
Cyber Hub under the Skill Development

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. In particular, my Tarining skills and managerial experience make me an ideal candidate for the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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