Subject: Trainer Candidate - Jagriti Yadav
From: Jagriti Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 04:32:02 -0400

Tech Support
Test

Name

Jagriti
Yadav

E-mail

[email-masked]

Phone Number

(91) 7835939686

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Greater Noida, near gaur city

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Sr. executive

35,000

Previous
Employer 1

Wipro

Sr. Executive

24,000

Previous Employer 2

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in training?

Currently
working as senior executive with Daksh Concentrix for t mobile international
vlchat process and gained around 2 yrs of experience assisting given team as
subject matter expert thus contributing towards business progress and
development

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

When it comes to sharing my experience about
handling my team, it's been a good learning experience for me so far. I have
been assisting my teammates with customer's concerns and queries for quite some
time now and the most difficult situation that I could think of with

managing the assigned team for me is when we as a team struggle to meet the set
goals/targets as per business requirements. Being an expert/trainer, the
foremost responsibility is to aid towards process growth and better performance
in which proactive engagement from participants play a vital role. Working with
and executing my team members towards achieving scores in good shape and helping
out my team with all available resources is something I  am always willing to
do however at times circumstances vary and it becomes challenging keeping the
same spirit and positive momentum in team. In such challenging times, better
coach and guidance is to be circulated in the team so that team members are
aware of accurate skills and methods to resolve customer's issues effectively so
as to improve customer experience on a bigger picture enduring they recommend
our network and customers are made happy with our services.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service is
resolving customer's primary concern and helping customer with the information
he/ she is looking for.

Great customer service is understanding and fixing his/her primary concern along
with any other ongoing unresolved issue on customer's account. Great customer
service includes being proactive and helping customer with extended resources
thus fixing any prior bad customer experience.

What according to
you makes you a good candidate for this position?

Being
with customer service proficiency for a long time now, I have acquired good
knowledge or resolving customer's concern effectively and managing provided team
with required skillet and resources which can help a team achive better
performance altogether. A team when provided right direction can do wonders
collectively and I, tend to help my assigned team members with best of the
process knowledge I have and modules/online resources which can help them give
their best performance as a team and that's why I think I am a good candidate
for this position.

On a scale of 1 - 5 please rate your
fluency in spoken English

4