Subject: Trainer Candidate - Yogesh Kapur
From: Yogesh Kapur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 04:05:11 -0400

Tech Support
Test

Name

Yogesh
Kapur

E-mail

[email-masked]

Phone Number

(00) 9818014212

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Greater noida

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ienergizer

Team leader

Still working

42000

Previous Employer 1

Concentrix

SME

December
2018

33000

Previous Employer 2

Serco

Sr associate

Feb
2016

22000

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in training?

I am
working in bpo industry from last 12 years and from last 4.5 years I m working
in operations department and also take process  training for new hires. Its
wonderful to intract with new joiners and informing them regarding company and
process. I also take care of their assessment and make sure they learn the
process and complete all targets assigned by client also when they clear ojt
then will be assigned to different teams

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I still remember when our process was not able to
achieve csat target so I took session for all bottom performers and it took me
around one week to make sure all perform well as per client target and we closed
the month with achieving extra csat campare to assigned by client also there
were around 4 to 5 people with whom I had to work very hard as they were not
willing to perform so I told them regarding job importance and future
opportunities with the company and told if they perform well then they can
achieve all targets and become an asset for company

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is you are going as per
company policy a to resolve cust query and great customer service is you are
going extra mile to resolve customer query. Good customer service is you are
listening to customer and resolve issue and great customer service is you listen
to customer empathize with customer and make customer comfortable and resolve
issue

What according to you makes you a good candidate
for this position?

My good experience in customer service always
motivating people passion to learn new things on daily basis people management
skills always be an asset for company feeling of compition and team work

On a scale of 1 - 5 please rate your fluency in
spoken English

5