Subject: Trainer Candidate - Alok Acharya
From: Alok Acharya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 03:58:50 -0400

| | Tech Support Test

Name | Alok Acharya
E-mail | [email-masked]
Phone Number | (91) 9987193421
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Navi Mumbai

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paxcom india pvt ltd | Senior production support engineer | | 78300
Previous Employer 1 | Nelito system limited | Senior application support engineer | 24 Dec 2020 | 39500
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | Closely work with client for enhancement and improvisation of product as well as development of new product according to requirement and keep track of the process end to end
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Achieving deadline and keep team motivated and assuring quality service and most importantly client satisfaction
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer satisfaction
What according to you makes you a good candidate for this position? | Team player as well as self motivated , excellent client handling exposure, excellent in troubleshoot
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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