Subject: Trainer Candidate - Sakshi Seth
From: Sakshi Seth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 03:33:52 -0400

Tech Support
Test

Name

Sakshi
Seth

E-mail

[email-masked]

Phone Number

(91) 8860622810

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Mayur Vihar Phase
II

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Monotype

Agile practitioner

currently working

Previous Employer 1

Orange

IT Manager

19 Oct
2020

Previous Employer 2

Infosys

System Engineer
Trainee

30 Sep 2011

If Selected, how much time do you need
to join?

2 months

Please briefly
describe your work experience specifically in training?

been
working as agile PMO and training has been an integral part of job
description

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

What according to you is the
difference between good and great customer service. (Explain in 4 - 6
sentences)

A good customer service means a reactive approach
, whereas , a great customer service means a pro active approach . Therefore ,
in good customer service you react to the queries a they come in , but in ,
great customer service you evaluate past experiences and learn from them
.

What according to you makes you a good candidate for
this position?

I have the acumen for customer service and in
handling a focussed team along with my current skills , I always thrive to learn
more and make a difference.

On a scale of 1 - 5 please rate your
fluency in spoken English

5