Subject: Trainer Candidate - Simranjeet Singh
From: Simranjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 03:27:04 -0400

Tech Support
Test

Name

Simranjeet
Singh

E-mail

[email-masked]

Phone Number

(+91) 9873072050

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

East Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Conduent India business services Pvt Ltd

Analyst

6/7/2021

23500

Previous Employer 1

DTDC

Executive

May
2013

10000

Previous Employer 2

If Selected, how much time do you need
to join?

I can join after 6/7/2021

Please briefly
describe your work experience specifically in training?

Currently
I am working in US process for Health & Welfare domain. As Analyst my main
KRA are assigning work to team members, Do quality audit of claims processed,
give training and floor support to existing and new members of team.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Most difficult situation which I emerged was when
1st lockdown was announced by the government and suddenly we all had to operate
work from home. And not every member had there system or company laptop at home
and logistics of these equipment will take 3 to 4 days. So me and my 4 team
members who already facilitate with company laptops used to work 15 hrs of shift
for entire week till everything got settled down.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Focus on client requirement with kept in mind what
organisation goals. Also quality is the main key, if we provide best quality
then custmor will retain himself with organisation.

What according to
you makes you a good candidate for this position?

I have
around 5.9 years of experience in customer service profile with exposure of both
domestic and international customer.

On a scale of 1 - 5
please rate your fluency in spoken English

4