Subject: Trainer Candidate - Reuben Ramesh
From: Reuben Ramesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 03:25:54 -0400

| | Tech Support Test

Name | Reuben Ramesh
E-mail | [email-masked]
Phone Number | (91) 9654731639
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM | Incident Manager | 28/04/2021 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

I was working as a floor support VNA trainer.
KRA:
Audit call
Feedback
Coach the representative on Soft skills
Conduct session
TNI
Defect Analysis
Deck Presentation

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Being in customer service I have realised that people have a notion that resolving the issue is a great service. However, what matters the most is the customers experience on the call. Be polite with the user and make them feel that yes we are here to help you.
What according to you makes you a good candidate for this position? | The skill set and the experience which I have.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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