Subject: Trainer Candidate - Vandana Sahu Vandana
From: Vandana Sahu Vandana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Apr 2021 03:22:56 -0400

| | Tech Support Test

Name | Vandana Sahu Vandana
E-mail | [email-masked]
Phone Number | (+91) 7974006433
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mint Green training and solution | Manager operation | Currently employes | 40000
Previous Employer 1 | HDFC sales Ltd | Relationship officer | 1st July 2020 | 15K fixed and 10-15k variable
Previous Employer 2 | Mint Green training and solution | Relationship mgr and trng coordinator | Dec 2019 | 35 k

If Selected, how much time do you need to join? | 10 days

Please briefly describe your work experience specifically in training?

Conducted end to end training for new hires and process training for blue collar employees

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation was when I was training the blue collar staff taking care of the ware house inbound and outbound. As most of the staff was uneducated and the training was pertaining to skill development. The training involved engaging them by doing the activity first. The training was to be conducted in small sessions of 30 min as one cannot keep the work on hold. So multiple batches were planned for the same set of audience at times
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service results in customer satisfaction but great customer service would ensure customer delight. This is reflected in CSAT scores and customer purchase and customer loyalty.
What according to you makes you a good candidate for this position? | My experience and my ability to learn on the fly.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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